Shipping policy

Shipping Options

Dream Mirth offers two delivery methods depending on your location and preferences:

1. Expedited Shipping

  • Delivery Time: 5–9 business days after your order has been dispatched.
  • Production Time: Orders are typically prepared within 7 to 10 business days, unless noted otherwise at checkout.

2. Standard Shipping

  • Delivery Time: 7–14 business days after dispatch.
  • Production Time: Orders are typically prepared within 7 to 10 business days, unless noted otherwise at checkout.

A Quick Note: We want you to get your order as soon as possible! However, sometimes things like weather, customs, or holiday rushes are out of our hands. We truly appreciate your understanding if your package takes a little extra time to arrive.

Shipping Fees

Shipping fees, if applicable, are not included in the product price and will be clearly shown during checkout before you complete your purchase.

  • Free standard shipping on all orders over $300.
  • For orders below $300, standard shipping rates apply and will be calculated at checkout.
  • Regular Shipping cost is $10.99  and Expedited Shipping cost is $29.99. For special delivery service, kindly reach out us at novara2026.info@gmail.com

Do You Ship Internationally?

Yes! We ship to just about every country in the world. If you cannot see any shipping options for your country, please send us a message via the contact form, and we will see what we can do.

All international orders are shipped with GlobalPost. Regular Shipping cost is $10.99 and typically takes 9–14 business days. Expedited Shipping with UPS costs $29.99 and typically takes 6–10 business days. These timeframes do not include processing time, potential customs delays, or delays for remote locations.

Please note that all orders are shipped under DDP (Delivered Duty Paid) terms. This means we cover all shipping costs, import duties, and taxes associated with your order.

You will not be required to pay any additional fees upon delivery — the total amount you see at checkout is the final amount.

In the rare event that any unexpected charges arise during delivery, please contact us right away at novara2026.info@gmail.com.

I Have Not Received My Order

If you have not received your order by the end of your delivery timeframe, we suggest following the steps below, as they solve the majority of delivery issues:

  • Check again the email you received from us regarding your specific shipping information. Please read the email in full, as there may be important details that were missed.
  • Your order may have been shipped in multiple parts, so the other products in your order may be arriving separately. You would have received multiple shipping notifications if this is the case.
  • Verify the shipping address provided. If there is an error, you would need to reach out to UPS or USPS to see if it is possible to update your address. If the initial address provided was incorrect, your package may be processed as returned to sender by our returns team.
  • Look around the delivery location for your package, as the order may have been left in an unusual location. You may also want to check if someone else accepted the delivery, such as a neighbor, either on purpose or by accident.
  • Check in with your local post office, as packages are often held there for pickup.

For any other concerns, you can reach out to us at novara2026.info@gmail.com.

I Need to Change My Address or Cancel My Order, How Do I Do This?

As soon as you place the order, it begins processing on our end. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible at novara2026.info@gmail.com. Depending on which stage your order is at, we may be able to adjust it accordingly.

A friendly heads-up on our order policy: cancellations and address changes can only be accommodated before an order has been processed. Once your order is in production or has been shipped, we are unfortunately unable to make any modifications or accept cancellation requests.

If you ever need to make changes, please reach out to us as early as possible at novara2026.info@gmail.com so we can assist you in time.

Will I Be Charged Customs Fees or Taxes When I Receive My Order?

Please note that all orders are shipped under DDP (Delivered Duty Paid) terms. This means we cover all shipping costs, import duties, and taxes associated with your order.

You will not be required to pay any additional fees upon delivery — the total amount you see at checkout is the final amount.

In the rare event that any unexpected charges arise during delivery, please contact us at novara2026.info@gmail.com.

Worldwide Shipping Information

We ship our products worldwide, including the United States. Shipping costs depend on the destination, as well as the size and weight of the package.

Orders shipping to the USA are delivered under DDP (Delivered Duty Paid) terms. This means Dream Mirth covers all duties and import taxes, ensuring a smooth, worry-free delivery experience with no additional fees upon arrival.

We also offer free worldwide shipping on orders over $300.

Returns Policy

When returning a parcel, the client is responsible for the shipping costs both ways, meaning that these amounts will not be included in a refund.

Please note that return conditions may vary depending on your country. Be sure to review our full Returns Policy here: Return Policy.

Contact Information

Questions about shipping should be sent to us at: novara2026.info@gmail.com.

Our contact information is posted below:
Company: Novara Global Co., Ltd.
Address: No 79, Tu Do Alley, Dai La, Bach Mai Ward, Hanoi, Vietnam, 100000
Phone: Only support via email
Email: novara2026.info@gmail.com
Support hours: Mon - Fri, 9:00 AM - 5:00 PM EST