Every dress is made after your order is placed. Please allow 7–10 business days for production. Tracking information will be sent via email once your order ships.

Delivery times depend on your location and the shipping method you choose at checkout. Standard shipping typically takes 7–14 business days. Expedited shipping, which typically takes 5–9 business days, is also available. Business days exclude weekends and public holidays. Please note that shipping time begins after your order has been processed and dispatched. If you need a special delivery service, please contact us at novara2026.info@gmail.com.

Standard shipping is free on all orders over $300. For orders below that threshold, a flat rate of $10.99 applies for standard orders and $29.99 for expedited orders. Exact costs are always shown at checkout before you confirm your purchase.

Yes — we ship to 40+ countries worldwide. Simply enter your shipping address at checkout and the available delivery methods will appear. Some remote regions may have limited carrier options or slightly longer transit times.

Once your order ships, you will receive a shipping confirmation email with a tracking number and a direct link to the carrier's tracking page. You can also email our Customer Agent at any time at novara2026.info@gmail.com.

We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and other secure payment options available at checkout.

We begin processing orders quickly to ensure fast dispatch. If you need to modify or cancel your order, please email novara2026.info@gmail.com within 2 hours of placing your order. After that window, changes may not be possible as the order may already be packed and ready to ship.

If your package is lost in transit or arrives damaged, please contact us within 14 days of the expected delivery date at novara2026.info@gmail.com. Include your order number and photos of any damage. We will work with the carrier to investigate and will offer a new replacement.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery and our support team will assist you with a replacement or refund.

Unfortunately, we do not accept returns or cancellations for delays caused during transit or for change-of-mind purchases. Shipping timelines are estimated only and may occasionally be affected by customs clearance, carrier delays, weather conditions, or other unforeseen circumstances outside our control.

We kindly encourage customers to review all order details carefully before placing an order. However, if there is an issue with the item received, such as damage or an incorrect item, please contact our support team and we’ll be happy to assist.

all orders are shipped under DDP (Delivered Duty Paid) terms. This means we cover all shipping costs, import duties, and taxes associated with your order. You will not be required to pay any additional fees upon delivery — the total amount you see at checkout is the final amount. In the rare event that any unexpected charges arise during delivery, please contact us at novara2026.info@gmail.com

Every product page includes a detailed size guide with measurements in both inches and centimetres. We recommend measuring yourself, including bust, waist, and hips, and comparing your measurements to our size chart rather than relying solely on your usual clothing size, as fit can vary between different styles and fabrics. Please reach out to us at novara2026.info@gmail.com for further support.

You can reach our support team at novara2026.info@gmail.com or visit our Contact Page.